FAQ - General

Drawings, charts, styles, etc. are saved automatically and stay the same regardless of where you log in from.

View settings, like workspaces, aren’t saved by thinkorswim® and they aren’t automatically the same between computers. To manually save view settings: 

1. Click Setup in the upper right corner.
2. Click Save Workspace as… and give your workspace a name. 
3. Click OK to save your new workspace on your current computer. 

Click Messages  in the top right corner of thinkorswim® to open your Message Center. 

Login to Schwab.com and bring up the professional/non-professional subscription agreement. 

• Non-professional users should select non-professional in the agreement, agree to the addendum, and log back in to thinkorswim® to see the updated data.
• Professional users should select professional on the agreement before chatting with thinkorswim® support for more information about real-time quotes and pricing. 

All US exchange traded equities, futures, and forex products are currently supported. A full list of product offerings is also available.

Trade Price is the average price per share, calculated based on each share’s purchase price. It includes all open positions in a symbol and is updated on a first-in, first-out (FIFO) basis when positions are closed. 

Cost is the average price of all open tax lots (including wash sale adjustments and specific tax lot method sales) and tends to be used when accounting for the tax implications of trades.

When using tax lot methods with non-FIFO trades (e.g., LIFO, Best Tax, etc.), using Cost instead of Trade Price will give a more accurate representation of your true Cost Basis.

Schwab does not provide tax advice. Clients should consult a professional tax advisor for their tax advice needs.

Upon exercise or assignment of an option premium, Trade Price reflects the contract’s strike price, whereas Cost reflects the strike price plus or minus the premium paid or received.

In Level I data, the Bid size, Ask size, and Last size of exchange listed securities are rounded down to the nearest multiple of a standard National Best Bid and Offer (NBBO) lot size based on trading price.

• At or below $250.00 uses multiples of 100.
• Between $250.01 and $1,000.00 uses multiples of 40.
• Between $1,000.01 and $10,000.00 uses multiples of 10.
• At or above $10,000.01 uses multiples of 1.

A Bid size of 350 for a stock trading below $250 would display as 300 in Level I data since 300 is the nearest multiple of 100 when rounding down.

A stock trading at $300 with a Bid size of 350 displays as 320 which is the nearest multiple of 40 when rounding down.

With intraday charts, trades under the minimum lot size will not be displayed. A trade of 10 shares for a stock trading at $300 wouldn’t be displayed since the minimum lot size is 40.

Level II data displays the actual share size without using a round lot.